Can field service reports be customized for different departments

Yes — field service reports can be customized for different departments, and WECAVIS delivers this through predefined department-specific report types built directly into its WhatsApp-based documentation platform, with additional types configurable on request.

Out of the box, WECAVIS provides distinct report formats matched to specific operational roles:

• Quality teams receive structured defect documentation (Mängeldokumentation) with photo evidence and timestamps
• Site management gets VOB-compliant obstruction notices (Behinderungsanzeige) generated in minutes
• Health & safety departments receive hazard reports with automatic Nohl-Matrix risk scoring across four severity levels
• Client-facing teams use handover protocols (Übergabeprotokoll) for documented sign-offs
• Operations access weekly reports (Wochenberichte) compiled automatically from daily submissions

Beyond these standard types, WECAVIS allows businesses to add further documentation types — such as maintenance logs for heating engineers or inspection protocols for electricians. Every report is generated as a GDPR-compliant, timestamped PDF within 30 seconds of a WhatsApp submission, with no app installation required.